Mobile Service

How do I set up a mobile phone account?

Our mobile phone service offers a choice of pay monthly or pay as you go packages.  Please click here for package details.

Simply choose the package which best suits your needs, and complete a mobile application form, then bring it along to our shop in Stanley or MPA and you can walk away with your SIM card.

 

FAQs on Mobile Data Services

Please click here for frequently asked questions about our mobile data services.

 

How do I activate Mobile Data Services?

To activate data services you will need to configure both the data and MMS settings, please follow these step by step instructions. 

 

How can I upgrade or downgrade?

If you want to upgrade from Pay as you go to Premium pay monthly, or you are an existing Premium customer and wish to upgrade to a larger pay monthly package, please click here.

To downgrade from a Premium package to a Pay as you go package please click here.  Downgrades can only take place after your initial 12 month contract has completed.

 

How can I top up my mobile?

For customers who have an existing Sure account, you can top up your mobile 24/7 by contacting freephone 123. Alternatively you can buy mobile top up cards from a number of retail outlets in Stanley and MPC, including our shops. These can be used by calling 450 and following the prompts, or by texting the PIN shown on the card to 450.

For those customers who would like an automatic top up service, please complete and return an application form. By signing up to this service we will top up your mobile account with an agreed amount on the 1st working day of every month. This service will continue until you return a completed termination form, which can be downloaded here.  You never have to run out of validity again!

 

Terms & Conditions

Please read the terms and conditions for either our Premium pay monthly or Pay as you go mobile packages.

 

Useful numbers:

  • To check your balance - freephone 453
  • To top up your mobile using a top up card 450
  • To top up by SMS, send the recharge card PIN by text to 450
  • To activate your new pre-paid mobile SIM card 453
  • Mobile helpline & operator assisted top ups - freephone 123
  • Voicemail 400
  • Call me back or tell me my number  *456#
  • To check Voice Mail from a fixed line phone- dial 50401

* Note that some services are applicable to Pay as you go packages only.

 

SMS Text Messaging

To text internationally use + instead of 00 as the international access code, followed by the country code and number.

You can only text to networks where we have an agreement, please see list below.

 

Roaming

How do I use my phone abroad?

Your Falkland Islands SIM card can be used to roam when you're away from the Islands. Sure currently has a large number of roaming partners, which means that if you are a Falkland Island post paid customer you can use your SIM card to roam in a number of countries across the world.

If you plan to use your Falkland Islands SIM card to roam in another country, please click here for charges.  Unless already activated, please contact Customer Services to activate roaming on your account before you travel.

 

Visitors to the Falklands

If you are a visitor to the Islands and you have a contract phone, you may be able to use our network with your own SIM card.  Click here for a current list of roaming partners.  

To roam in the Falklands you will need to make sure your service provider has activated roaming on your account, this is usually only available to contract phones.  Please contact your service provider before you travel to activate roaming.

Your mobile provider may apply additional call charges for roaming services, please refer to your service provider for applicable call and data charges.